Last Updated: 30th July 2024
Welcome to Vows World |Vows Rides! These Terms and Conditions govern your use of our cab services (the “Services”) and your relationship with us. Please read these terms carefully before using our Services. By using our Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our Services.
1. Acceptance of Terms
by booking a ride or using any of our service(s), you confirm that you agree to these terms and conditions in full. please read these terms carefully before accessing or using the services. your access and use of the services constitute your agreement to be bound by these terms, which establishes a contractual relationship between you and Vows Rides. if you do not agree to these terms, you may not access or use the services. Vows Rides may immediately terminate these terms or any services with respect to you or generally cease offering or deny access to the services or any portion thereof, at any time for any reason. supplemental terms may apply to certain services, such as policies for a particular event, activity, or promotion, and such supplemental terms will be disclosed to you in connection with the applicable services. supplemental terms are in addition to and shall be deemed a part of, the terms for the purposes of the applicable services. supplemental terms shall prevail over these terms in the event of a conflict with respect to the applicable services. Vows Rides may amend the terms related to the services from time to time. amendments will be effective upon Vows Rides’s posting of such updated terms at this location or the amended policies or supplemental terms on the applicable service. your continued access or use of the services after such posting constitutes your consent to be bound by the terms, as amended.
2. Modification of Terms
We reserve the right to modify these Terms and Conditions at any time. We will provide notice of any changes by updating the “Last Updated” date and recommending that users review the Terms periodically. Your continued use of the Services after changes have been made constitutes acceptance of the modified terms.
3. Services Provided
Vows World Service | Vows Rides offers transportation services for passengers. Our Services are designed to provide safe, reliable transportation. Our services may include but are not limited to
- On-demand rides
- Pre-scheduled rides
- Airport Transportation
- Special event transportation
- Out Station
- Ambulance
4. User Obligations
Users must be at least 18 years old to use our Services. By using our Services, you agree to:
- Provide accurate and complete information during registration and booking.
- Maintain the confidentiality of your account information.
- Notify us immediately of any unauthorized use of your account.
- Comply with all applicable laws, regulations, and these Terms and Conditions when using our Services.
- Compliance with applicable law, as a user, you are mandated to adhere to all relevant statutes, regulations, and legal principles governing intellectual property rights, data protection, and cybersecurity. Such compliance is imperative to uphold the integrity of our shared resources.
- Users are obliged to utilize Vows Rides resources solely for lawful purposes that are commensurate with the objectives set forth by our governing policies. Any degradation of the system’s functionality through actions including, but not limited to, excessive bandwidth consumption, dissemination of malicious software, or unauthorized access attempts shall be deemed a breach of this policy.
- Users must exercise diligence in safeguarding all data that is entrusted to them within the CAB infrastructure. You are prohibited from disclosing sensitive or proprietary information without requisite authorization, and it is your obligation to maintain the confidentiality of such data.
5. Booking and Cancellation Policy
Booking Policy
To schedule a ride, users must use our mobile application or website. When booking a ride, you are required to provide:
- Pick-up location
- Drop-off location
- Desired time of ride
- Passenger details
Cancellation Policy:
- Cancellation Fees: A cancellation fee may be charged if you cancel a ride after a driver-partner has accepted your request. The fee is intended to compensate driver-partners for their time and effort.
- Free Cancellation Period: You can cancel a ride without incurring a cancellation fee within a specified time window after a driver-partner has accepted your request. This window varies by city and service type.
- Driver partner Cancellation: If a driver-partner cancels the ride, you will not be charged a cancellation fee. However, repeated cancellations by driver-partners may be monitored, and appropriate action may be taken.
- No-Show Policy: If a driver-partner arrives at the pick-up location and you are not present or reachable, the driver-partner may cancel the ride after a waiting period, and you may be charged a cancellation fee.
- Repeated Cancellations: Frequent cancellations may lead to temporary or permanent suspension of your account to ensure fair access to services for all users.
- Refund Policy: If you believe you were incorrectly charged a cancellation fee, you can contact customer support for a review. Refunds may be issued at the discretion of the service provider.
- Peak Time Adjustments: Cancellation policies and fees may vary during peak hours, special events, or in high-demand areas. These adjustments will be clearly communicated at the time of booking.
- Special Circumstances: In cases of emergencies, natural disasters, or other uncontrollable events, cancellation fees may be waived. Contact customer support for assistance in such.
6. Payment Terms
Payments for our Services are processed via Cash or UPI. By providing your payment information, you authorize us to charge the provided payment method for any fees associated with your ride. Payment is due at the time of service unless otherwise specified.
Driver partner Payment Terms
- Service Fees:
All fares for rides will be calculated based on distance, duration, and any applicable surcharges (such as peak time surcharges, tolls, or other fees). Fares will be clearly displayed to the driver partners before ride acceptance. - Payment Settlement Cycle:
Payments will be settled on a weekly basis, which will be calculated from start day through to end day of the same week. All applicable earnings, including bonuses and incentives earned throughout the week, will be included in this settlement. - Bonus & Incentives:
Driver-partners may be eligible for various bonuses and incentives based on performance, such as completing a certain number of rides, maintaining high ratings, or participating in promotional campaigns. These amounts will be clearly indicated in the payout summary. - Dispute Resolution:
In the event of discrepancies regarding fares, bonuses, or fees, driver-partners can submit a dispute within 15 days of the closing of the settlement period. All disputes will be reviewed and resolved within 7 business days of submission, with timely communication regarding the resolution process. - Late Payments:
In the unlikely event of a delayed payment, driver-partners will be notified via email, and payment will be expedited to ensure no one is left waiting unduly. - Refund Policy:
If a customer disputes charges or requires a refund for any reason related to the ride, our customer service team will handle inquiries in compliance with our refund policy, which considers all applicable factors, including the situation’s specific circumstances. - Amendments to Payment Terms:
Changes to these payment terms will be communicated 2 days in advance via email/message and will take effect in the next billing cycle following the announcement.
We believe that these payment terms will foster transparency, promptness, and efficiency in our services. Should you require any further clarification or additional details, please feel free to reach out to our support team.
7. Pricing and Fare Structure
All fares are calculated based on [Distance/Time/Flat Rate] and may vary based on factors such as:
- Time of day
- Demand for rides
- Special events and holidays
For our current fare rates, please refer to our pricing page on our website.
8. Driver Partner’s Responsibilities
As a cab driver partner, the responsibilities are varied and crucial for ensuring a safe, efficient, and satisfactory experience for passengers. Here are the key responsibilities:
Passenger Safety:
- Ensure the safety of passengers during the journey.
- Adhere to all traffic laws and regulations.
- Maintain a calm and composed, especially in challenging driving conditions.
Vehicle Maintenance:
- Regularly check and maintain the vehicle to ensure it is in good working condition.
- Keep the vehicle clean and presentable.
- Perform routine checks on brakes, tires, oil levels, lights, and other essential components.
Customer Service:
- Provide a polite, friendly, and professional service to passengers.
- Assist passengers with loading and unloading luggage.
- Respond to passengers’ inquiries and provide information about routes and destinations.
Navigation:
- Use GPS and navigation tools to choose the best routes to destinations.
- Stay updated on road conditions, traffic patterns, and potential delays.
- Adapt routes as necessary to ensure timely arrival.
Time Management:
- Manage time efficiently to pick up and drop off passengers promptly.
- Monitor and adhere to the schedules provided by the cab service app or dispatch.
Financial Transactions:
- Handle payment transactions, including cash and digital payments.
- Manage and report earnings accurately.
Adherence to Company Policies:
- Follow the guidelines and policies set by the Vows Rides (e.g., dress code, conduct, use of the app).
- Maintain a high rating by providing excellent service and ensuring passenger satisfaction.
Problem-Solving:
- Handle any disputes or issues that arise during the trip professionally.
- Manage situations involving difficult or unruly passengers calmly and effectively.
Compliance:
- Ensure all necessary licenses, permits, and insurance are up to date.
- Undergo regular training and assessments as required by the Vows Rides
Record Keeping:
Keep accurate records of trips, earnings, and expenses.
Report any incidents or accidents to the company and relevant authorities promptly.
By fulfilling these responsibilities, cab driver partners contribute to a positive experience for passengers and help maintain the reputation and efficiency of the Vows Rides services.
9. Passenger’s Responsibilities
Passengers also have responsibilities to ensure a safe, respectful, and efficient experience for both themselves and the driver-partner. Here are some key responsibilities for passengers using a cab service:
Respectful Behaviour:
- Treat the driver partners with respect and courtesy.
- Avoid disruptive, abusive, or aggressive behavior.
Timely Arrival:
- Be ready for pick-up at the designated time and location.
- Notify the driver partner promptly if there are any changes or delays.
Clear Communication:
- Provide accurate pick-up and drop-off locations.
- Communicate any special requests or needs clearly.
Safety Compliance:
- Wear seat belts at all times.
- Follow any safety instructions given by the driver-partner.
- Avoid distracting the driver partner while the vehicle is in motion.
Hygiene and Cleanliness:
- Keep the vehicle clean and avoid making a mess.
- Dispose of trash properly and take personal belongings when exiting the vehicle.
Respect for Property:
- Treat the vehicle with care and avoid causing damage.
- Report any accidental damage to the driver partner immediately.
Payment and Tipping:
- Ensure payment is made promptly and accurately.
- Tip the driver partner if desired, based on the service received.
Compliance with Laws and Policies:
- Follow all local laws and regulations, including those related to smoking, alcohol, and drug use in the vehicle.
- Adhere to the cab service provider’s policies and guidelines.
Child Safety:
- Ensure children are properly secured in appropriate child safety seats if required by law.
- Supervise children at all times during the trip.
Emergency Situations:
- In case of an emergency, remain calm and follow the driver partner’s instructions.
- Report any incidents or concerns to the cab service provider promptly.
By adhering to these responsibilities, passengers contribute to a positive and safe experience for both themselves and the driver-partner.
10. Right to Refuse Service
Vows Rides reserves the right to refuse service to any passenger or terminate a ride for reasons including but not limited to:
- Intoxication or illegal drug use
- Disrespectful or abusive behaviour towards driver-partner.
- Failure to comply with safety regulations
11. Insurance and Liability
Vows Rides carries commercial auto liability insurance as required by law. While we take safety seriously, we are not liable for any incidents that occur during the transport services that are not caused by our driver partner s or our negligence.
12. Complaints and Disputes
If you have a complaint regarding our Services, please contact us at info@Vowsworld.com We will investigate and respond as required. Disputes arising from these Terms and Conditions will be resolved through [arbitration, mediation, or court] as deemed appropriate.
13. Data Protection and Privacy Policy
We are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and store your information. By agreeing to these Terms and Conditions, you also agree to our Privacy Policy. At Vows World | Vows Rides, we prioritize your privacy and are committed to protecting your personal information. As a reliable cab service provider, we understand the importance of data protection and transparency, especially in an era where personal information is increasingly collected and processed. This letter outlines our Data Protection and Privacy Policy, ensuring that your information is handled with the utmost care and respect.
14. Information We Collect
When you use our services, we may collect various types of information, including:
- Personal Identification Information: Name, contact details, payment information, and address.
- Travel Information: Trip details, pickup and drop-off locations, and travel history.
- Device and Usage Information: Details about your device, operating system, and how you interact with our app and website.
15. Purpose of Data Collection
The information we collect is essential to provide you with efficient and reliable cab services. We may use your data for the following purposes:
- To process and confirm bookings.
- To communicate with you regarding your rides.
- To enhance your experience through personalized services and promotions.
- To monitor and improve our service quality and customer satisfaction.
- To comply with legal obligations and protect against fraud.
16. Data Sharing and Disclosure
Your personal information is confidential, and we do not sell, trade, or otherwise transfer your information to outside parties without your consent, except in the following cases:
- With trusted service providers who assist us in operating our services (e.g., payment processors) while maintaining confidentiality.
- As required by law or to protect our rights and safety.
17. Data Security
We employ a variety of security measures to safeguard your data. These include:
- Encryption of sensitive information transmitted online.
- Regular security audits and access controls.
- Employee training on data protection and security practices.
18.Your Rights
As a customer, you have rights regarding your personal information, which may include:
- Accessing your data and obtaining copies.
- Requesting corrections to inaccurate information.
- Requesting deletion of your information, subject to certain exceptions.
19.Changes to Our Policy
We may update our Data Protection and Privacy Policy periodically to reflect changes in our practices or regulations. We will notify you of any significant changes and encourage you to review our policy regularly.
We appreciate your trust in Vows Rides and commit to protecting your data while providing exceptional service. If you have any questions or concerns about our Data Protection and Privacy Policy, please do not hesitate to contact us
20. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Pune. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Pune.
21. Restrictions
You are prohibited from:
- Removing any copyright, trademark, or other proprietary notices from any part of the Services;
- Reproducing, modifying, creating derivative works from, distributing, licensing, leasing, selling, reselling, transferring, publicly displaying, publicly performing, transmitting, streaming, broadcasting, or otherwise exploiting the Services, except as explicitly authorized by Vows Rides
- Decompiling, reverse engineering, or disassembling the Services, except where such activities are expressly permitted by applicable law;
- Linking to, mirroring, or framing any part of the Services;
- Initiating or launching any programs or scripts for the purposes of scraping, indexing, surveying, or otherwise data mining any part of the Services, or unduly burdening or hindering the operation or functionality of any aspect of the Services;
- Attempting to gain unauthorized access to, or impair any aspect of the Services or related systems or networks.
The Drug and Alcohol Policy
Vows World’s commitment to maintaining a safe and drug-free workplace environment. This policy outlines guidelines for drug and alcohol testing, consequences for violations, and support resources.
Guidelines:
Prohibited Substances
- The use, possession, distribution, or sale of illegal drugs or substances not
prescribed by a licensed healthcare provider is strictly prohibited. - Consuming alcohol or being under the influence of alcohol while on duty is
prohibited.
Drug and Alcohol Testing
- TYpro reserves the right to conduct drug and alcohol testing as part of pre-employment
screening, random testing, post-accident testing, and
reasonable suspicion testing. - Refusal to submit to drug and alcohol testing will result in disciplinary action,
up to and including termination.
Consequences for Violations
- Violation of the Drug and Alcohol Policy may result in disciplinary action,
including suspension or termination of employment. - Drivers found to be under the influence of drugs or alcohol while on duty
will be immediately removed from driving responsibilities and subject to
investigation.
Support Resources
- Vows World encourages drivers facing substance abuse issues to seek confidential
support through employee assistance programs (EAPs) or counseling
services. - Rehabilitation and treatment options may be available to employees seeking
assistance for substance abuse issues.
Compliance: All drivers must comply with the Drug and Alcohol Policy to maintain a safe and
productive work environment. Non-compliance may result in disciplinary action, up to
and including termination of employment or contractual relationship. These policies
provide clear guidelines for drivers at Vows World to follow, ensuring safety, professionalism,
and adherence to company standards. Each policy is essential for maintaining
operational efficiency and upholding TYpro’s commitment to safety and excellence in
service.
The Emergency Response and Crisis Management
Outlines procedures for drivers to follow in emergency situations, ensuring the safety of passengers, themselves, and others on the road. This policy emphasizes preparedness, communication, and swift action during crises.
Emergency Preparedness:
- Familiarize yourself with emergency procedures, including responses to
medical emergencies, accidents, natural disasters, or security threats. - Keep emergency contact information readily accessible and inform
passengers of emergency protocols if necessary.
Communication and Reporting
- Notify emergency services (police, fire, medical) immediately in case of
emergencies requiring immediate assistance. - Report emergencies or incidents to the driver support team promptly,
providing accurate details and following Vows World reporting protocols.
Passenger Safety and Assistance
- Prioritize the safety and well-being of passengers during emergency
situations, providing assistance and guidance as needed. - Follow evacuation procedures or safety protocols recommended by
emergency responders or Vows World management.
Crisis Management and Coordination
- Collaborate with Vows World’s crisis management team or designated personnel
to coordinate responses to major incidents or crises affecting operations. - Implement contingency plans or alternative routes to ensure the continuity
of service and minimize disruptions.
Post-Emergency Review and Improvement
- Conduct debriefings or reviews following emergency situations to assess
response effectiveness and identify areas for improvement. - Implement corrective actions or procedural enhancements based on lessons
learned from emergency incidents.
Compliance:
Drivers are required to comply with the Emergency Response and Crisis Management
Policy to ensure prompt, effective responses to emergency situations while maintaining
passenger safety and operational continuity. Non-compliance may result in corrective
action, including retraining or disciplinary measures.
The Safety and Accident Reporting
The policy outlines procedures for maintaining a safe work environment, reporting accidents, incidents, and near misses promptly, and ensuring proper documentation and follow-up actions.
Accident Reporting
- Immediately report any accidents involving a Vows Rides vehicle to emergency
services and the driver support team. - Provide accurate details of the accident, including location, vehicle damage,
and injuries sustained. - Cooperate with law enforcement and emergency responders as needed.
Incident and Near Miss Reporting
- Report any incidents or near misses that occur during driving duties, such
as close calls, aggressive driving incidents, or road hazards. - Document details of the incident, including date, time, location, and
circumstances. - Submit incident reports to the driver support team within the designated
timeframe.
Post-Accident Procedures
- Ensure the safety and well-being of all involved parties, including
passengers and pedestrians. - Follow Vows Rides post-accident protocols, including completing accident report
forms and submitting necessary documentation. - Adhere to any medical or legal requirements resulting from the accident.
Follow-Up Actions
- Vows Rides will conduct a thorough investigation of all reported accidents and
incidents. - Implement corrective actions to prevent future occurrences based on
investigation findings. - Provide support to affected drivers, including counseling or additional
training if needed.
Drivers are required to comply with the Safety and Accident Reporting Policy to ensure the
safety of themselves, passengers, and others on the road. Non-compliance may result in
disciplinary action, up to and including termination.
22. Contact Information
For any questions regarding these Terms and Conditions or our Services, please contact us at:
- Email: info@vowsworld.com
- Phone: 80555552277