Vows Ridesis a ride-hailing platform that connects passengers with nearby drivers for on-demand transportation services via cabs, autos, bikes and ambulance. You can book rides, ambulance quickly and securely through our mobile app or website for everyday commuting or any emergency Our service allows riders to book a cab, auto, bike and ambulance from their current location to any destination of their choice. Here’s how it works:
- Step 1: Download our app or visit our website and create an account.
- Step 2: Enter your pick-up location and destination.
- Step 3: Choose your preferred mode of transportation (cab, auto, bike and ambulance).
- Step 4: Get matched with a driver near you and track their arrival in real-time.
- Step 5: After completing the ride, you can pay through the app using various payment methods (UPI, or cash).
3. In which cities is Vows Rides available?
Vows Rides operates in several cities across India For a full list of cities where our service is available, please visit our website or check the app. We are continuously expanding to more locations.
4. What types of vehicles are available for booking?
We offer multiple transportation options, including:
- Cabs (Sedan, SUVs) for comfortable family rides or longer distances.
- Auto-rickshaws for short city commutes.
- Bikes for quick and affordable single-passenger trips.
- Ambulance: for any medical emergency
You can choose the vehicle that best suits your needs based on availability, distance, and your preferences.
5. Is Vows Rides safe?
Yes, safety is our top priority. We implement several safety features:
- Verified drivers: All our drivers undergo thorough background checks and verification.
- Real-time tracking: You can track your trip in real time and share your location with friends and family.
- 24/7 customer support: Our customer support team is available around the clock to assist you with any issues during your ride.
- Women’s safety: We offer special safety protocols for women passengers, including a dedicated emergency button in the app, women-only driver options, and alert systems for trusted contacts.
6. How do I book a ride?
Booking a ride is easy and can be done in just a few steps:
- Open the Vows Rides app.
- Enter your pick-up and drop-off locations.
- Choose your ride type (cab, auto, bike and ambulance).
- Confirm your booking, and you will be matched with the nearest available driver.
- Track the driver’s arrival in real-time and enjoy your ride.
7. Can I schedule a ride in advance?
Yes, you can schedule rides in advance using our “Schedule Ride” feature. Simply:
- Select your pick-up and drop-off locations.
- Tap on the “Schedule Ride” option.
- Choose the date and time you want your ride to arrive.
- Confirm the booking, and we will ensure a driver is assigned to you at the scheduled time.
8. How do I cancel a ride?
You can cancel a ride easily before the driver arrives:
- Open the app and go to your current trip.
- Click the “Cancel” button at the bottom of the screen. Please note that cancellation fees may apply if you cancel after a certain period, depending on your location.
9. What should I do if I leave something in the vehicle?
If you accidentally leave an item in the vehicle, follow these steps:
- Open the Vows Rides app.
- Go to “Ride History” and select the relevant trip.
- Click on “Report Lost Item.”
- Our customer service team will assist you in contacting the driver to retrieve your lost item.
Payment & Fares
10. How are fares calculated?
Our fare calculation depends on:
- Base fare: A starting fee based on your location.
- Distance: The total distance travelled.
- Time: The time spent in traffic or during stops.
- Surge pricing: During high-demand times, such as rush hour or holidays, fares may increase due to limited driver availability.
You can view the estimated fare before confirming your booking.
11. What payment methods do you accept?
We offer a variety of payment options, including:
- UPI (Unified Payment Interface)
- Wallets (such as PayTM, Google Pay, etc.)
- Cash payments You can select your preferred payment method in the app before or after the ride.
12. Can I use multiple payment methods for a single ride?
No, currently, you cannot split payments between multiple methods for a single ride. However, you can choose from one of the available options (UPI, or cash) for each ride.
13. Is tipping the driver required?
Tipping is optional but appreciated. You can tip your driver after the ride using the app, either as a percentage of the total fare or by entering a custom amount.
Driver-Related Questions
14. How are drivers vetted?
All of our drivers go through a rigorous onboarding process, which includes:
- Background checks: Criminal record checks, identity verification, and address verification.
- Vehicle inspections: Regular vehicle inspections to ensure cleanliness and safety.
- Driver training: Including road safety, navigation, and customer service training. For female drivers, we also offer additional support and guidelines. Drivers must also comply with local transport regulations.
15. How can I rate my driver?
After every ride, you will be prompted to rate your driver on a scale of 1 to 5 stars. You can also leave specific feedback in the app to help us improve the service.
16. Can I choose a specific driver?
No, riders cannot select specific drivers, but our system automatically matches you with the nearest and most suitable driver available based on your location and ride preferences.
Safety Features
17. What safety features are available during my ride?
We offer several safety features to ensure a smooth and secure ride:
- Real-time trip tracking: Share your location with family and friends during the ride.
- Emergency button: Press the emergency button in the app to contact local authorities and our safety team instantly.
- Driver information: You can see the driver’s name, vehicle details, and rating before the ride begins.
- Women’s safety protocols: Female riders can choose female drivers (if available) or use the in-app alert system to notify trusted contacts.
18. What should I do in case of an emergency during the ride?
In case of an emergency:
- Press the Emergency Button in the app, which will immediately notify local authorities and our support team.
- Share your real-time location with trusted contacts by clicking the “Share My Ride” option.
- Contact our 24/7 customer support for any assistance during the trip.
Account and App Features
20. How do I create an account?
To create an account:
- Download the Vows Rides app from the Google Play Store or Apple App Store.
- Open the app and click “Sign Up.”
- Enter your name, email, phone number, and set a password.
- Verify your phone number via OTP (One-Time Password) and complete your profile.
21. How do I update my account details?
You can update your account details anytime by:
- Going to the app’s “Settings” or “Profile” section.
- Clicking on “Edit Profile” to change your name, email, phone number, or profile picture.
- For security reasons, some information, like your phone number, might require verification after updating.
22. How do I delete my Vows Rides account?
If you wish to delete your account, follow these steps:
- Go to “Settings” in the app.
- Scroll down and click on “Delete Account”.
- Confirm your decision, and your account and all associated data will be permanently deleted. Please note that this action is irreversible, and any saved preferences or ride history will be lost.
Customer Support
23. How can I contact customer support?
We offer 24/7 customer support. You can contact us via:
- In-app chat for immediate assistance.
24. How do I report a problem with a ride?
If you encounter any issues with a ride, you can report it in the app:
- Go to “Ride History” and select the relevant trip.
- Click on “Report a Problem” and choose the issue (e.g., fare dispute, lost item, unsafe behavior).
- Our support team will review your complaint and get back to you as soon as possible.