Effective Date: 30th July 2024
Vows World (“we”, “our”, or “us”) operates a cab, auto, bike, and ambulance aggregator service (the “Service”). We are committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application or website (collectively, the “Platform”).
Please read this Privacy Policy carefully. By using our Platform, you consent to the practices described in this policy.
1. Information we collect
This section explains what types of data your service gathers from users. Here’s a more detailed breakdown:
- Account Information: When a user registers, you’ll need their basic information like name, email, and phone number. This data is crucial for account creation, communication, and identification.
- Payment Information: Since users pay for rides, you need their payment details (credit/debit card info, UPI ID, etc.). This information is handled securely (usually by third-party payment processors) and is crucial for handling transactions and refunds.
- Location Data: Your service relies on real-time GPS location data to match riders with drivers, calculate fares, and track routes. This is a sensitive data category, so users should understand why and how it’s used.
- Identification Documents: Driver-partners will often provide personal documents (driver’s license, Aadhaar, or other IDs) to verify their identity and legal eligibility to drive. This ensures passenger safety.
- Device Information: Data like IP addresses, device types, and operating systems are collected to ensure the app works properly across devices and to track technical issues.
- Cookies and Similar Technologies: Cookies help track user activity on your website (if you have one) and are also used to remember user preferences or login details for future visits.
2. How We Use Your Information
This section is about how we handle the data we have collected and what purposes it serves:
- Providing Services: We need to use location data to connect riders with nearby drivers, process payments, and ensure that the app works smoothly.
- Personalization: The app might remember preferences (like favorite destinations or vehicle types) and suggest ride options based on the user’s past behavior. This improves the user experience by providing tailored recommendations.
- Safety and Security: Data is used to verify the identities of both riders and drivers. This might include background checks for drivers and other safety measures, such as real-time trip tracking to ensure rides are secure.
- Legal Compliance: In some cases, we may need to retain certain data to comply with government regulations or respond to legal demands, such as police inquiries or regulatory audits.
3. Sharing Your Information
In this section, we explain who has access to user data, and under what conditions data is shared:
- With Service Providers: We might share data with third-party companies that help you process payments (like payment gateways), provide customer support (call centers), or run identity checks on drivers. These service providers often act on your behalf.
- With Drivers/Riders: Basic information (e.g., the rider’s location or driver’s name and vehicle details) must be shared between users to facilitate the service. Riders and drivers need to know some information about each other to complete a ride safely and efficiently.
- For Legal Reasons: We might need to share user information with law enforcement, courts, or regulatory authorities if you receive a lawful request or are required to report illegal activity (e.g., fraud or safety violations).
4. Data Retention
- Retaining for Service Delivery: We keep personal data as long as necessary to provide the service. For example, ride histories or payment data might need to be retained for a period in case of disputes or for legal compliance.
- Legal Obligations: Some data (like tax records or driver’s details) might need to be kept for a legally mandated time frame, even after a user deletes their account.
- Anonymization or Deletion: Once data is no longer needed, we should specify whether it’s deleted or anonymized (so that it can’t be traced back to an individual).
5. Security of Your Information
- Encryption: Sensitive information (like payment details and identification documents) should be encrypted, will making it unreadable to anyone who intercepts it.
- Access Control: Only authorized employees and service providers should have access to certain personal data, and there should be systems in place to limit access.
- Monitoring and Response: Outline that we regularly monitor for security breaches and have systems in place to respond quickly in case of data breaches or other security incidents.
6. Your Rights
- Access: Users can ask for copies of their data or information about how it’s used.
- Correction: If any data is incorrect, users have the right to request a correction.
- Deletion (Right to be Forgotten): In some cases, users can request that their personal data be deleted, such as when they no longer use the service.
- Data Portability: Users can request a copy of their data in a machine-readable format to transfer it to another service.
7. Third-Party Links
If your app or website links to external sites (for example, payment gateways or promotional partners), this section clarifies that:
- We are not responsible for the privacy practices or content of these third-party sites.
- Users should check the privacy policies of these sites before interacting with them.
8. Children’s Privacy
- No collection of children’s data: We don’t knowingly collect or solicit data from users under the age of 18.
- If we inadvertently collect data from a minor, we will delete it immediately upon discovery.
9. Changes to This Privacy Policy
- This policy may be updated from time to time, and users will be notified of any significant changes.
- The updated policy will be posted with an Effective Date so users can review any modifications.